Quality and efficiency with our Enterprise and IT Service Management
With our many years of in-depth methodological expertise, our certified specialists and our manufacturer-independent multi-vendor positioning, we are able to provide you with an optimum solution tailored to your individual needs, even for the most complex requirements.
Smart and efficient digitalization of IT and business processes
With the increasing complexity of processes, combined with the demands for agile methodologies in the provision of operational services and increasing regulatory requirements, the demands on your service organization and its management are growing.Â
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IT service management tailored to your business requirements and comprehensive enterprise service management provide a remedy here by smartly and efficiently structuring and digitizing IT and business processes throughout the company. Processes can be controlled centrally and reliably, errors can be checked and rectified regularly and change and optimization requirements can be implemented more flexibly. This not only ensures improved operational performance, higher service quality and user satisfaction. It also serves the business benefit of your company and supports you in achieving strategic objectives.
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However, the implementation of an effective and efficient service management program, from requirements gathering to successful implementation, can be a more or less complex undertaking, depending on the requirements and existing maturity level. In order to achieve your business objectives, processes must be clearly defined, required resources must be deployed in a targeted manner, existing or planned service partners must be integrated in a value-adding manner and the appropriate tools must be identified and optimally deployed.
Our expertise for your success
Our ITSM and ESM consultants and architects have many years of experience in the successful implementation of process developments/optimizations and their transition and transformation into operational service operations, including the reorganizations and overall process optimization and orchestration that are often necessary for this.
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Our methodology for your success
Our approach is fundamentally based on ITIL® methodologies and best practices, taking into account other de facto standard methods such as PRINCE2®, DevOps, Scrum and Cobit5.
The ongoing training of our consultants and architects enables us to take into account the innovations of the ITIL® versions in the solution design and to use them in a targeted manner. We pursue a "best-of-breed" approach here.
Proven solutions for your requirements
SMAWORX is a service management platform for the automation of IT service management. It is available as Software-as-a-Service (SaaS). The platform is based on the latest technologies such as artificial intelligence (AI) and machine learning (ML). The cloud-based solution is available and ready for use within a very short time.
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SMAWORX reduces runtime, workload and costs, facilitates governance and enables precise reporting. Thanks to SMAWORX, all employees in the company can reach their full potential.
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Business-critical information and personal data are processed securely on servers in Germany to implement service management automation in compliance with the GDPR at all times. SMAWORX can be easily integrated into the company's individual IT environment and links all relevant business and functional areas. SMAWORX also supports companies in the automation of complex business processes.
