Artificial intelligence (AI) is a versatile term that ranges from chess computers to virtual assistants. However, in companies, AI stands for software systems that use machine learning, intelligent automation, and predictive analytics to create intelligent experiences for employees. But the transition from AI recommendations to concrete measures is challenging. We show how our ESM solution SMAWORX integrates AI into intelligent workflows to create tangible business benefits.
Companies are faced with the challenge of translating AI recommendations and forecasts into concrete actions to achieve real business benefits. This implementation requires a seamless integration of AI into business processes to make ROI measurable. Our innovative approach is to help companies meet this challenge.
A practical example of this innovative approach is that AI can be used to automatically create a knowledge base. Instead of calling IT support, employees can simply open the service portal and search for answers. The AI automatically analyzes and identifies the most common queries and creates knowledge articles based on these questions. This allows employees to quickly and easily access information that already exists and focus on strategic tasks instead of wasting time on repetitive requests.
The use of AI-driven workflows is not limited to the IT sector. Routine tasks can be automated in various areas of the company, from contract interpretation to quality assurance. AI recognizes context, executes steps, and enables fast, accurate decisions.
The integration of AI into business processes is becoming more common as companies digitize their operations and align with new business models. This development enables a future in which humans and machines work together to create positive experiences for employees.
The transformation with SMAWORX
AI has the potential to transform businesses when integrated into intelligent workflows. We at SYSBACK Solutions with our ESM solution SMAWORX are pioneers in this integration and help companies to successfully make the transition from AI recommendations to concrete measures. The future promises more efficient collaboration between humans and machines to make the world of work smarter and more productive.
Our goal remains unchanged: to fully exploit the potential of AI to increase efficiency, productivity, and satisfaction in all aspects of IT and enterprise service management. We are optimistic about a future in which AI will play an even greater role in the design of effective and efficient IT services.