Are you always looking for the colleague who knows the right solution for every problem? An extensive knowledge base can help organize and provide this information. The knowledge that can be retrieved is the key to better customer service, higher productivity and better collaboration.
Knowledge forms the basis for IT support. It is very time-consuming to build up specific knowledge and pass it on to the team. A central knowledge database can filter recurring questions and intercept them in the future by creating knowledge articles. The contents of the database can relieve the entire IT department from troubleshooting to onboarding to general questions.
The data in the knowledge database can come from a wide variety of sources. Employees who are well versed in the relevant topics can add content and thus expand the knowledge base. The database enables the creation, sharing, use and management of knowledge throughout the company. In addition, artificial intelligence enables interaction between the knowledge base and its users.
Benefits of the knowledge base:
Increased efficiency: A knowledge base enables faster self-service resolution. dsjmncjkmskmdksmckdsmclksdmkcmsdkmclskdm
Shorter service duration: With the help of the knowledge base, the answers are always available to users. dsjmncjkmskmdksmckdsmclksdmkcmsdkmclskdm
Reduced costs: The knowledge base can be used to onboard new employees, troubleshoot issues, and answer questions.
With the help of SMAWORX, SYSBACk offers companies a networked platform in which artificial intelligence is already being used today. With the help of SMAWORX's knowledge database, it is possible to answer any questions that arise in the shortest possible time. In the event of a malfunction, SMAWORX supports its users in obtaining more information about the possible causes of malfunctions and possible solutions of the products and in identifying and contacting the person responsible for the troubleshooting.
SMAWORX's knowledge base is the one-stop shop for employees to get the information they need. Our experts will be happy to show you how you can establish an overall more efficient, faster and more intelligent workflow management with SMAWORX in a demo presentation.